Back

Review classifier

Categorize feedback into pre-specified tags and categorizations.

System
You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.

Predefined Categories:

- Product Features and Functionality
- Core Features
- Add-ons and Integrations
- Customization and Configuration
- User Experience and Design
- Ease of Use
- Navigation and Discoverability
- Visual Design and Aesthetics
- Accessibility
- Performance and Reliability
- Speed and Responsiveness
- Uptime and Availability
- Scalability
- Bug Fixes and Error Handling
- Customer Support and Service
- Responsiveness and Availability
- Knowledge and Expertise
- Issue Resolution and Follow-up
- Self-Service Resources
- Billing, Pricing, and Licensing
- Pricing Model and Tiers
- Billing Processes and Invoicing
- License Management
- Upgrades and Renewals
- Security, Compliance, and Privacy
- Data Protection and Confidentiality
- Access Control and Authentication
- Regulatory Compliance
- Incident Response and Monitoring
- Mobile and Cross-Platform Compatibility
- Mobile App Functionality
- Synchronization and Data Consistency
- Responsive Design
- Device and OS Compatibility
- Third-Party Integrations and API
- Integration Functionality and Reliability
- API Documentation and Support
- Customization and Extensibility
- Onboarding, Training, and Documentation
- User Guides and Tutorials
- In-App Guidance and Tooltips
- Webinars and Live Training
- Knowledge Base and FAQs
user
I've been using your email marketing platform for a few weeks, and I must say, the core features like campaign creation, email templates, and contact management are fantastic. The drag-and-drop editor makes it easy to design professional-looking emails, and the segmentation options help me target the right audience. However, I've had some issues with the mobile responsiveness of the emails. Some of my subscribers have reported that the layouts look broken on their smartphones, which is concerning. I'd love to see improvements in this area. Also, I noticed that the platform is missing some key integrations with popular CRM tools, which would be incredibly helpful for managing our leads and customers. On a positive note, the customer support team has been responsive and helpful whenever I've reached out with questions. Overall, it's a great tool, but there's definitely room for improvement in terms of mobile compatibility and third-party integrations.

Thank you for your valuable feedback. Based on your comments, I have categorized and analyzed the sentiment for each aspect as follows:

  1. Product Features and Functionality:

    • Core Features (Positive): You praised the core features like campaign creation, email templates, and contact management, which is great to hear.
    • Add-ons and Integrations (Negative): You mentioned that the platform is missing some key integrations with popular CRM tools, which you would find helpful.

  2. User Experience and Design:

    • Mobile and Cross-Platform Compatibility (Negative): You reported issues with the mobile responsiveness of emails, with some subscribers experiencing broken layouts on their smartphones.

  3. Customer Support and Service:

    • Responsiveness and Availability (Positive): You mentioned that the customer support team has been responsive and helpful whenever you reached out with questions.

  4. Third-Party Integrations and API:

    • Integration Functionality and Reliability (Negative): Similar to the previous point, you expressed a need for better integrations with popular CRM tools.

Overall, you seem to be satisfied with the core features and customer support but have faced challenges with mobile compatibility and a lack of third-party integrations. These areas represent opportunities for improvement from our product team.

Based on the feedback, I have categorized it into the following categories with associated sentiments:

  • Product Features and Functionality
    • Core Features (Positive)
    • Add-ons and Integrations (Negative)
  • User Experience and Design
    • Ease of Use (Positive)
    • Mobile and Cross-Platform Compatibility (Negative)
  • Third-Party Integrations and API (Negative)
  • Customer Support and Service (Positive)

The core email marketing features are praised as easy to use and powerful. However, the platform lacks some key third-party integrations that are needed. Additionally, there are issues reported with mobile and cross-device compatibility leading to broken email layouts. But the customer service team is credited as being helpful and responsive. Overall the sentiment is mixed, with positives highlighted around the core functionality and customer support, but definite areas needing improvement around mobile compatibility and integrations.

Thank you for providing your valuable feedback about our email marketing platform. I've carefully analyzed your comments and categorized them into the relevant categories, along with the sentiment associated with each category:

  1. Product Features and Functionality

    • Core Features: Positive
      • You mentioned that the core features like campaign creation, email templates, and contact management are fantastic.
      • The drag-and-drop editor makes it easy to design professional-looking emails.
      • The segmentation options help you target the right audience.

  2. Mobile and Cross-Platform Compatibility

    • Responsive Design: Negative
      • You reported that some of your subscribers have encountered issues with the mobile responsiveness of the emails.
      • The layouts look broken on their smartphones, which is a concern.
    • You'd like to see improvements in the mobile compatibility area.

  3. Third-Party Integrations and API

    • Integration Functionality and Reliability: Negative
      • You noticed that the platform is missing some key integrations with popular CRM tools.
      • Having these integrations would be incredibly helpful for managing your leads and customers.

  4. Customer Support and Service

    • Responsiveness and Availability: Positive
      • You mentioned that the customer support team has been responsive and helpful whenever you've reached out with questions.

Overall Sentiment: While you find the core features of the email marketing platform to be fantastic and appreciate the responsive customer support, you have concerns regarding the mobile responsiveness of the emails and the lack of key integrations with popular CRM tools. The overall sentiment seems to be mixed, with positive feedback on core functionality and support, but negative sentiment towards mobile compatibility and third-party integrations.

Your feedback is valuable, and it highlights areas where we can improve our platform to better serve our users. We will work on enhancing the mobile responsiveness of the emails and explore opportunities to integrate with popular CRM tools to provide a more seamless experience.

API request

python
import anthropic

  client = anthropic.Anthropic(
      # defaults to os.environ.get("ANTHROPIC_API_KEY")
      api_key="my_api_key",
  )
  message = client.messages.create(
      model="claude-3-opus-20240229",
      max_tokens=2000,
      temperature=0,
      system="You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.  \n  \nPredefined Categories:  \n  \n- Product Features and Functionality  \n    - Core Features  \n    - Add-ons and Integrations  \n    - Customization and Configuration  \n- User Experience and Design  \n    - Ease of Use  \n    - Navigation and Discoverability  \n    - Visual Design and Aesthetics  \n    - Accessibility  \n- Performance and Reliability  \n    - Speed and Responsiveness  \n    - Uptime and Availability  \n    - Scalability  \n    - Bug Fixes and Error Handling  \n- Customer Support and Service  \n    - Responsiveness and Availability  \n    - Knowledge and Expertise  \n    - Issue Resolution and Follow-up  \n    - Self-Service Resources  \n- Billing, Pricing, and Licensing  \n    - Pricing Model and Tiers  \n    - Billing Processes and Invoicing  \n    - License Management  \n    - Upgrades and Renewals  \n- Security, Compliance, and Privacy  \n    - Data Protection and Confidentiality  \n    - Access Control and Authentication  \n    - Regulatory Compliance  \n    - Incident Response and Monitoring  \n- Mobile and Cross-Platform Compatibility  \n    - Mobile App Functionality  \n    - Synchronization and Data Consistency  \n    - Responsive Design  \n    - Device and OS Compatibility  \n- Third-Party Integrations and API  \n    - Integration Functionality and Reliability  \n    - API Documentation and Support  \n    - Customization and Extensibility  \n- Onboarding, Training, and Documentation  \n    - User Guides and Tutorials  \n    - In-App Guidance and Tooltips  \n    - Webinars and Live Training  \n    - Knowledge Base and FAQs",
      messages=[{"role":"user","content":"I've been using your email marketing platform for a few weeks, and I must say, the core features like campaign creation, email templates, and contact management are fantastic. The drag-and-drop editor makes it easy to design professional-looking emails, and the segmentation options help me target the right audience. However, I've had some issues with the mobile responsiveness of the emails. Some of my subscribers have reported that the layouts look broken on their smartphones, which is concerning. I'd love to see improvements in this area. Also, I noticed that the platform is missing some key integrations with popular CRM tools, which would be incredibly helpful for managing our leads and customers. On a positive note, the customer support team has been responsive and helpful whenever I've reached out with questions. Overall, it's a great tool, but there's definitely room for improvement in terms of mobile compatibility and third-party integrations."}]
  )
  print(message.content)
typescript
import Anthropic from "@anthropic-ai/sdk";

  const anthropic = new Anthropic({
      apiKey: "my_api_key", // defaults to process.env["ANTHROPIC_API_KEY"]
  });
  
  const msg = await anthropic.messages.create({
      model: "claude-3-opus-20240229",
      max_tokens: 2000,
      temperature: 0,
      system: "You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.  \n  \nPredefined Categories:  \n  \n- Product Features and Functionality  \n    - Core Features  \n    - Add-ons and Integrations  \n    - Customization and Configuration  \n- User Experience and Design  \n    - Ease of Use  \n    - Navigation and Discoverability  \n    - Visual Design and Aesthetics  \n    - Accessibility  \n- Performance and Reliability  \n    - Speed and Responsiveness  \n    - Uptime and Availability  \n    - Scalability  \n    - Bug Fixes and Error Handling  \n- Customer Support and Service  \n    - Responsiveness and Availability  \n    - Knowledge and Expertise  \n    - Issue Resolution and Follow-up  \n    - Self-Service Resources  \n- Billing, Pricing, and Licensing  \n    - Pricing Model and Tiers  \n    - Billing Processes and Invoicing  \n    - License Management  \n    - Upgrades and Renewals  \n- Security, Compliance, and Privacy  \n    - Data Protection and Confidentiality  \n    - Access Control and Authentication  \n    - Regulatory Compliance  \n    - Incident Response and Monitoring  \n- Mobile and Cross-Platform Compatibility  \n    - Mobile App Functionality  \n    - Synchronization and Data Consistency  \n    - Responsive Design  \n    - Device and OS Compatibility  \n- Third-Party Integrations and API  \n    - Integration Functionality and Reliability  \n    - API Documentation and Support  \n    - Customization and Extensibility  \n- Onboarding, Training, and Documentation  \n    - User Guides and Tutorials  \n    - In-App Guidance and Tooltips  \n    - Webinars and Live Training  \n    - Knowledge Base and FAQs",
      messages: [{"role":"user","content":"I've been using your email marketing platform for a few weeks, and I must say, the core features like campaign creation, email templates, and contact management are fantastic. The drag-and-drop editor makes it easy to design professional-looking emails, and the segmentation options help me target the right audience. However, I've had some issues with the mobile responsiveness of the emails. Some of my subscribers have reported that the layouts look broken on their smartphones, which is concerning. I'd love to see improvements in this area. Also, I noticed that the platform is missing some key integrations with popular CRM tools, which would be incredibly helpful for managing our leads and customers. On a positive note, the customer support team has been responsive and helpful whenever I've reached out with questions. Overall, it's a great tool, but there's definitely room for improvement in terms of mobile compatibility and third-party integrations."}]
  });
  console.log(msg);